Return, Refund & Replacement Policy

Thank you for purchasing Ratguard products. We strive to provide high-quality ultrasonic rodent repellent solutions. Please read this Return, Refund & Replacement Policy carefully before making a purchase.

1. 7-Day Return Window

Customers may request a return or refund within 7 days from the date of delivery only if:

• The product received is damaged during transit;
• The wrong product was delivered;
• The product has a verified manufacturing defect upon arrival;
• The product is unused and returned with original packaging and accessories.

Any return request raised after 7 days from delivery shall not be eligible for refund.

2. No Refund After 7 Days

After 7 days from delivery, the product shall only be covered under the applicable warranty policy for manufacturing defects. No refund, cancellation, exchange, compensation, or reimbursement shall be provided after the 7-day return window.

3. Non-Returnable Situations

Returns, refunds, or replacements shall not be accepted in the following cases:

• Normal reduction or continuation of rodent activity;
• Rodent damage to vehicle wiring, property, stock, food, cables, or any belongings;
• Improper installation or incorrect usage of the product;
• Damage caused due to water, fire, voltage fluctuation, physical damage, tampering, insects, or misuse;
• Products used in highly infested environments without proper sanitation or entry-point control;
• Minor cosmetic packaging damage;
• Failure to follow installation instructions;
• Claims based on expectations of 100% rodent prevention;
• Products purchased during special clearance or non-returnable promotional offers.

4. Important Product Disclaimer

Ratguard products are ultrasonic rodent repellent devices designed to help reduce rodent activity. No ultrasonic device, electronic repellent, or pest-control product can guarantee 100% prevention of rodent entry, nesting, or damage in all situations.

Results may vary depending on:

• Area size and environment;
• Severity of infestation;
• Availability of food sources;
• Vehicle parking conditions;
• Nearby drainage or garbage areas;
• Open entry points;
• Continuous power supply and proper installation.

5. Warranty-Based Replacement & Warranty Claim Shipping

If the product develops a verified manufacturing defect during the warranty period, Ratguard may provide repair or replacement after technical inspection and approval.

Warranty applies only to the Ratguard device itself and not to any external damage caused by rodents, environmental conditions, improper installation, misuse, or other excluded conditions mentioned in this policy.

Important Warranty Shipping Terms:

• During the warranty claim process, the customer is responsible for paying the courier charges to send the product to Ratguard.
• After the warranty service is completed, Ratguard will pay the courier charges for sending the serviced or replacement product back to the customer.
• Customers must pack the product safely and securely before dispatching it for warranty service.

6. Return Approval Process

To request a return, refund, replacement, or warranty claim, customers must provide:

• Order ID or invoice copy;
• Product photos/videos;
• Proper explanation of the issue;
• Installation proof if requested by support team.

Ratguard reserves the right to reject any claim if sufficient evidence is not provided.

Please wait for approval before sending any product back to us. Products sent without prior approval may not be accepted for refund, return, replacement, or warranty processing.

7. Refund Return Shipping Instructions

For approved refund-related returns, the customer must return the product by self-courier. The product must be packed properly to avoid damage during transit.

Important Return Shipping Instructions:

• Please clearly write the Order Number and Mobile Number on the outside of the package.
• Courier charges for the return shipment must be paid by the customer.
• Ratguard shall not be responsible for damage caused due to poor or unsafe packaging by the customer.

8. Refund Processing & Tracking ID Requirement

After submitting a refund request, customers must wait for approval before dispatching the product.

Once the refund request is approved, the customer must share the courier tracking ID with Ratguard within 24 hours of approval.

If the courier tracking ID is not shared within 24 hours of refund approval, the refund request will be rejected.

Approved refunds shall be processed within 7-14 business days after product inspection and final approval. Shipping charges, COD charges, handling fees, or payment gateway charges may be deducted where applicable.

9. Limitation of Liability

Ratguard shall not be liable for:

• Vehicle repair expenses;
• Rodent-related wiring damage;
• Engine damage;
• Loss of business;
• Loss of goods or inventory;
• Towing charges;
• Indirect, incidental, or consequential damages.

10. Jurisdiction

Any dispute arising from purchases, services, warranty claims, or use of this website shall be subject to the exclusive jurisdiction of courts located in Surat, Gujarat, India, subject to applicable consumer protection laws.

11. Contact Information

For return or warranty assistance, contact:

Ratguard Support Team
Email: support@ratguards.com
Phone: +91-9409445443
Address: Surat, Gujarat, India