Legal Notice & Disclaimer

This Legal Notice & Disclaimer governs the use of Ratguard products, website, services, advertisements, marketing material, and related communications. By accessing this website or purchasing/using Ratguard products, you acknowledge and agree to the terms mentioned below.

1. Product Nature

Ratguard products are ultrasonic rodent repellent devices intended to help reduce rodent activity in residential, commercial, industrial, warehouse, and vehicle environments.

Ratguard products are non-toxic electronic repellent devices and are not poisons, traps, pesticides, professional pest-control services, or extermination systems.

2. No Guaranteed Results

No ultrasonic device, electronic repellent, or pest-control product can guarantee 100% prevention, elimination, or permanent removal of rodents in all situations.

Product effectiveness may vary depending on:

• Severity of infestation;
• Environmental conditions;
• Food source availability;
• Entry points and nesting areas;
• Vehicle parking location;
• Continuous product usage;
• Installation quality;
• Sanitation and hygiene conditions;
• Area layout and obstacles blocking ultrasonic sound.

Customers are advised to use Ratguard products as part of an overall rodent management and prevention approach.

3. No Liability for Rodent Damage

Ratguard shall not be held responsible or liable for:

• Vehicle wiring damage;
• Engine damage;
• Property damage caused by rodents;
• Food contamination or stock damage;
• Business interruption or loss;
• Repair costs;
• Towing charges;
• Mechanic, electrician, or labour charges;
• Indirect, incidental, or consequential damages;
• Any damages arising before, during, or after product usage.

The customer acknowledges that rodent behavior may vary significantly depending on surrounding environmental conditions and external factors beyond the control of Ratguard.

4. Advertisement & Marketing Disclaimer

Images, videos, demonstrations, animations, graphics, promotional materials, testimonials, and marketing content displayed on the website, social media, marketplaces, or advertisements are for illustrative and informational purposes only.

Demonstration videos or visuals showing rodents moving away from the device may be simulated, edited, AI-generated, or controlled-environment representations and should not be interpreted as guaranteed real-world results in every condition.

5. Scientific & Performance Disclaimer

Product statements, demonstrations, customer testimonials, videos, images, advertisements, and marketing materials are based on intended product functionality, user experiences, and controlled demonstrations. Actual results may vary depending on environmental conditions, installation quality, infestation level, area layout, surrounding food sources, entry points, and continuous usage.

6. Customer Responsibility

Customers are solely responsible for:

• Proper installation and usage of the product;
• Following instructions and safety guidelines;
• Maintaining cleanliness and hygiene;
• Closing possible rodent entry points;
• Removing food sources and nesting material;
• Ensuring continuous power supply where required;
• Regularly checking the product condition and placement.

Improper installation, misuse, tampering, physical damage, unauthorized modification, or usage contrary to instructions may void warranty eligibility.

7. Customer Installation Responsibility

If the product is self-installed or installed through a third-party mechanic, electrician, technician, installer, or any other person, Ratguard shall not be liable for incorrect wiring, loose connection, battery drain, short circuit, fitting error, vehicle malfunction, installation mistake, or any resulting damage.

8. Battery & Electrical Disclaimer

Ratguard shall not be liable for battery drain, battery failure, electrical malfunction, ECU issue, fuse damage, wiring issue, or vehicle electrical problems caused by:

• Incorrect installation;
• Existing vehicle electrical faults;
• Poor battery condition;
• Improper wiring connection;
• Third-party modifications;
• Vehicle manufacturer defects;
• Loose fitting or unsafe placement;
• Use contrary to installation instructions.

9. Not a Substitute for Professional Pest Control

Ratguard products are supportive preventive devices and are not a substitute for professional pest-control services, structural repairs, sanitation management, mechanical rodent-proofing solutions, or complete environmental pest-control planning.

10. Customer Inspection Responsibility

Customers must periodically inspect vehicle engine bays, wiring areas, nesting spots, storage areas, warehouse corners, food sources, drainage areas, and surrounding parking or storage environments even after installation of the Ratguard device.

11. Outdoor & Open Environment Limitation

Product effectiveness may reduce significantly in highly open environments, outdoor spaces, heavy industrial noise zones, areas with uncontrolled rodent entry points, areas with high food availability, and places where rodents have already developed strong nesting habits.

12. Product Safety Notice

Ratguard products are designed to be chemical-free and non-toxic when used properly. However:

• Products should be used only as instructed;
• Devices should not be intentionally placed near ears for prolonged exposure;
• Customers should consult veterinarians before use around highly sensitive pets;
• Children should use products only under adult supervision;
• Do not open, modify, burn, immerse, or misuse the product.

13. Warranty Limitation

Warranty covers only verified manufacturing defects in the Ratguard device itself. Warranty does not cover:

• Rodent damage;
• Vehicle repair expenses;
• Environmental conditions;
• Power fluctuation damage;
• Water damage;
• Physical damage;
• Wear and tear;
• Improper usage or installation;
• Third-party repair or modification.

14. Warranty Void Conditions

Warranty may become void in the following situations:

• Physical damage;
• Water damage;
• Burnt components;
• Opened or tampered device;
• Unauthorized repair attempt;
• Improper installation;
• Use beyond intended purpose;
• Use with incorrect power supply;
• Cut, damaged, or modified wires/connectors;
• Missing invoice or warranty proof;
• Damage caused by accident, negligence, misuse, or external factors.

15. GST & Taxation

All applicable taxes, including GST, shall be charged as per Indian taxation laws. Customers requesting GST invoices must provide correct GST details at the time of placing the order. Ratguard shall not be responsible for incorrect GST information submitted by customers after invoice generation.

16. Technical Errors

Ratguard reserves the right to cancel, hold, or modify orders arising from technical issues, incorrect pricing, server errors, coupon malfunction, payment gateway errors, inventory mismatch, accidental listing errors, product description errors, or any other technical or human error on the website.

17. Intellectual Property Rights

All website content including logos, text, graphics, videos, product images, trademarks, designs, labels, packaging, and promotional material are the exclusive intellectual property of Ratguard and may not be copied, reproduced, distributed, modified, or used without prior written permission.

18. False Claims, Misuse & Defamation

Ratguard reserves the right to take appropriate legal action against false allegations, fake reviews, misleading public statements, fraudulent claims, extortion attempts, abusive conduct, defamatory content, or intentional reputation harm made against the company, its products, owners, employees, representatives, dealers, or service partners.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Ratguard’s total liability under any claim shall not exceed the actual purchase value of the product purchased by the customer.

Ratguard shall not be liable for:

• Special damages;
• Indirect damages;
• Consequential damages;
• Loss of profits;
• Business interruption;
• Third-party claims;
• Emotional distress claims;
• Vehicle or property repair expenses;
• Legal expenses arising from unsupported or rejected claims.

20. Dispute Resolution

Before initiating formal legal proceedings, both parties agree to first attempt resolution through mutual discussion, customer support escalation, and reasonable dispute resolution efforts. Ratguard reserves the right to suggest mediation or arbitration under applicable Indian laws before court proceedings, subject to mandatory consumer protection rights.

21. Legal Compliance

Customers agree to use Ratguard products lawfully and in compliance with all applicable laws, regulations, vehicle safety requirements, electrical safety requirements, and product usage guidelines.

22. Governing Law & Jurisdiction

This Legal Notice & Disclaimer shall be governed by the laws of India and applicable laws of the State of Gujarat.

Any dispute, claim, or legal proceeding arising from use of this website, products, advertisements, warranty claims, refund claims, services, customer communications, or related matters shall be subject to the exclusive jurisdiction of the competent courts located in Surat, Gujarat, India, subject to applicable consumer protection laws.

23. Policy Updates

Ratguard reserves the right to update, modify, or revise this Legal Notice & Disclaimer at any time without prior notice. Continued use of the website or products shall constitute acceptance of revised terms.

24. Contact Information

For legal or compliance-related concerns:

Ratguard Legal & Support Team
Email: support@ratguards.com
Phone: +91 9409445443
Address: C 25 Shyamdham Society Katargam, Surat, Gujarat, India