Privacy Policy

Ratguard (“Company”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, products, or services.

1. Information We Collect

We may collect the following information from customers:

• Name;
• Mobile number;
• Email address;
• Shipping and billing address;
• Payment details through secure payment gateways;
• IP address and browser/device information;
• Order history and customer support communications.

2. How We Use Your Information

Your information may be used for:

• Processing orders and deliveries;
• Providing customer support;
• Warranty and service verification;
• Sending order updates and notifications;
• Fraud prevention and security monitoring;
• Improving our products and website experience;
• Marketing and promotional communication (only where permitted).

3. Payment Security

Ratguard does not directly store your debit card, credit card, UPI, or banking information. Payments are securely processed through third-party payment gateway providers.

4. Sharing of Information

We do not sell customer personal information to third parties. However, we may share limited information with:

• Courier and logistics partners;
• Payment gateway providers;
• Technical service providers;
• Government authorities where legally required.

5. Cookies & Tracking

Our website may use cookies, analytics tools, and tracking technologies to improve website performance, marketing campaigns, and user experience. Users may disable cookies through browser settings.

6. Data Security

We implement reasonable technical and organizational measures to protect customer data. However, no online platform can guarantee complete security against unauthorized access or cyber threats.

7. Customer Responsibilities

Customers are responsible for maintaining the confidentiality of their account credentials and ensuring the accuracy of information submitted on the website.

8. Marketing Communication

By using our website or placing an order, you may receive order-related communication through SMS, WhatsApp, email, or phone calls. Promotional communication may be opted out at any time.

9. Third-Party Services

Our website may contain links or integrations with third-party websites or services. Ratguard is not responsible for the privacy practices or content of third-party platforms.

10. Children’s Privacy

Our products and services are not intended for individuals below 18 years of age without parental supervision.

11. Legal Compliance

We may disclose customer information if required by law, legal process, court order, or government authority.

12. Jurisdiction

This Privacy Policy shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in Surat, Gujarat, India, subject to applicable consumer protection laws.

13. Policy Updates

Ratguard reserves the right to update or modify this Privacy Policy at any time without prior notice. Customers are advised to review this page periodically.

14. Contact Information

For privacy-related concerns or grievance support, contact:

Grievance Officer
Name: Mahesh Kaklotar
Email: support@ratguards.com
Phone: +91 9377257711
Address: C 25 Shyamdham Society Katargam, Surat, Gujarat, India