Return, Refund & Replacement Policy

Thank you for purchasing Ratguard products. We strive to provide high-quality ultrasonic rodent repellent solutions. Please read this Return, Refund & Replacement Policy carefully before making a purchase.

1. 7-Day Return Window

Customers may request a return or refund within 7 days from the date of delivery only if:

• The product received is damaged during transit;
• The wrong product was delivered;
• The product has a verified manufacturing defect upon arrival;
• The product is unused and returned with original packaging and accessories.

Any return request raised after 7 days from delivery shall not be eligible for refund.

2. No Refund After 7 Days

After 7 days from delivery, the product shall only be covered under the applicable warranty policy for manufacturing defects. No refund, cancellation, exchange, compensation, or reimbursement shall be provided after the 7-day return window.

3. Non-Returnable Situations

Returns, refunds, or replacements shall not be accepted in the following cases:

• Normal reduction or continuation of rodent activity;
• Rodent damage to vehicle wiring, property, stock, food, cables, or any belongings;
• Improper installation or incorrect usage of the product;
• Damage caused due to water, fire, voltage fluctuation, physical damage, tampering, insects, or misuse;
• Products used in highly infested environments without proper sanitation or entry-point control;
• Minor cosmetic packaging damage;
• Failure to follow installation instructions;
• Claims based on expectations of 100% rodent prevention;
• Products purchased during special clearance or non-returnable promotional offers.

4. Important Product Disclaimer

Ratguard products are ultrasonic rodent repellent devices designed to help reduce rodent activity. No ultrasonic device, electronic repellent, or pest-control product can guarantee 100% prevention of rodent entry, nesting, or damage in all situations.

Results may vary depending on:

• Area size and environment;
• Severity of infestation;
• Availability of food sources;
• Vehicle parking conditions;
• Nearby drainage or garbage areas;
• Open entry points;
• Continuous power supply and proper installation.

5. Warranty-Based Replacement

If the product develops a verified manufacturing defect during the warranty period, Ratguard may provide repair or replacement after technical inspection.

Warranty applies only to the Ratguard device itself and not to any external damage caused by rodents or environmental conditions.

6. Return Approval Process

To request a return or warranty claim, customers must provide:

• Order ID or invoice copy;
• Product photos/videos;
• Proper explanation of the issue;
• Installation proof if requested by support team.

Ratguard reserves the right to reject any claim if sufficient evidence is not provided.

7. Refund Processing

Approved refunds shall be processed within 7–14 business days after inspection and approval. Shipping charges, COD charges, handling fees, or payment gateway charges may be deducted where applicable.

8. Limitation of Liability

Ratguard shall not be liable for:

• Vehicle repair expenses;
• Rodent-related wiring damage;
• Engine damage;
• Loss of business;
• Loss of goods or inventory;
• Towing charges;
• Indirect, incidental, or consequential damages.

9. Jurisdiction

Any dispute arising from purchases, services, warranty claims, or use of this website shall be subject to the exclusive jurisdiction of courts located in Surat, Gujarat, India, subject to applicable consumer protection laws.

10. Contact Information

For return or warranty assistance, contact:

Ratguard Support Team
Email: support@ratguards.com
Phone: +91-9409445443
Address: Surat, Gujarat, India