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Please open the upload link directly from the email we sent you. If you're stuck, email support@ratguards.com and we'll help.
Upload your video
Claim — a short clip showing the fault lets our team assess your device without delay.
What we need to see
- The device powered on, with the fault happening
- Good light, steady hands, no need for narration
- Under 60 seconds and under 50MB
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Video received
Thanks — your claim is now with our team.
We'll review the video and email you within 1–2 working days with the next step. Nothing more is needed from you right now.
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