Shipping Policy – Ratguard

Last updated: 24 August 2026

1. Order Processing Time

We aim to process and dispatch all confirmed orders as quickly as possible.

  • Orders are typically dispatched within 1–2 business days of payment confirmation, or of a Cash on Delivery (COD) order being placed successfully.
  • Orders placed on Sundays or public holidays are processed on the next working day.

2. Shipping Partner & Delivery Time

We ship orders through our trusted courier partner Blue Dart.

  • Estimated delivery time is usually 4–8 business days, depending on your location.
  • Remote or out-of-service areas may take slightly longer.
  • Delivery timelines are approximate and may be affected by factors beyond our control (weather, strikes, courier delays, and similar).

3. Shipping Charges

  • Applicable shipping charges (if any) are displayed at checkout before you confirm your order.
  • Cash on Delivery is available at no extra charge. You pay the order value only, when the parcel reaches you.

4. Order Tracking

  • Once your order ships, we send a tracking number by SMS, WhatsApp or email (where available).
  • You can track your shipment on the Blue Dart tracking page using that tracking ID, or on our Track Order page.

5. Incorrect Address or Non-Delivery

  • Please make sure your shipping address and mobile number are complete and accurate when you place the order.
  • If an order comes back to us because of an incorrect or incomplete address, repeated failed delivery attempts, or refusal to accept, we may deduct the shipping charges and refund the balance for prepaid orders, or charge re-shipping fees if you ask us to send it again.

6. Damaged or Tampered Packages

  • If the outer package looks damaged, tampered with or already opened at the time of delivery, please do not accept the parcel and tell the delivery person immediately.
  • Contact us as soon as possible with photos or video of the package and the shipping label.

Phone: +91 9409445443
WhatsApp: +91 8780910027
Email: support@ratguards.com

7. Returns & Refunds

For returns, refunds and replacements, please see our Return, Refund & Replacement Policy. To start a return, use our Refund Request form.

  • We follow a strict 7-day return window from the date of delivery.
  • Return courier charges are borne by the customer under our self-return model. This applies to warranty returns as well.

8. Shipping Coverage

We currently ship within India only. If a pincode is not serviceable by Blue Dart or our logistics partners, we may cancel the order and issue a refund.

9. Contact for Shipping Support

If you have a question about shipping or delivery, we reply within one working day.

Ratguard Support
Phone: +91 9409445443
WhatsApp: +91 8780910027
Email: support@ratguards.com

Address: Jiya Enterprise, Plot No C/25, 1st Floor, Shyamdham Society, Vijayraj Circle, Singanpore Road, Katargam, Surat 395004, Gujarat, India